The Best Western Chamade resides on the corner where two quiet roads meet, just 100 meters from the rail station, one kilometer from the city's clutch of art galleries, and two kilometres from the castle and the Gent cathedral. Guestrooms are furnished in a modern style and feature cable television, minibars and Internet access. Private bathrooms are stocked with complimentary toiletries.
Bicycles are an ideal way to explore the city and are available to loan from the hotel's front desk. A computer corner in the lounge supplies high-speed Internet access. Guests arriving by car find parking spaces in the hotel's garage. Further hotel amenities include a library, laundry facilities and a concierge service. A fast, cheap way to get around is on their extensive tram system, one of which stops directly outside the hotel's front door. The nearest airport is Brussels International, 45 minutes drive or 60 kilometres distance. The railway station can be found on the Airport's basement level, below the terminal building. A direct train stops at Sint-Pieters, which is located 200 metres from the hotel.